FAQ
Questions? We have answers.
Ordering, delivery, products and exchanges, all in one place.
Ordering
How do I place an order?
Open the product, fill the short order form with your name, phone number and address, and confirm. You do not pay anything at this step.
Do I need to pay in advance?
No. Every order is Cash on Delivery. You pay the rider when the parcel is in your hands.
Will someone call me before my order is sent?
Yes. Our team calls to confirm your name, phone number and address before dispatch. Please keep your phone reachable so your order is not delayed.
Can I change or cancel my order?
Yes, before it is dispatched. Message us on WhatsApp or email with your order number and we will update it.
Delivery
Is delivery really free?
Yes. Delivery is free on every order, all over Pakistan.
How long does delivery take?
Usually 3 to 5 working days after dispatch. Remote areas may take a little longer.
How will I know where my parcel is?
We share tracking details on WhatsApp or SMS after your order is dispatched.
What if I am not available when the rider comes?
The courier will try your phone number. If you cannot be reached, please message us so we can help. Repeated refused or unreachable orders may not be accepted in future.
Products
Are there size or colour options?
No. Each product is a single design, so there is nothing to choose. The colour you see on the product page is the one you get. Colours can look slightly different on different screens.
Are these one size?
Cape shawls, ponchos and wraps are made as free-fit pieces. Check the description on each product page for details.
How do I look after my shawl?
Follow the care instructions on the product page where given. In general, gentle hand wash or dry clean is safest for winter wraps, and faux-fur trims should not be wrung or ironed directly.
Exchange and support
What if I receive a wrong or damaged item?
Message us within 7 days of delivery with your order number and clear photos or a short video. We will review it and arrange an exchange.
Can I return an item if I change my mind?
Exchanges are for wrong or damaged items. Please see our Return and Exchange Policy for the full details.
How can I contact you?
WhatsApp 0300 0000000 or email support@capshawls.store. Support hours are Monday to Saturday, 10 AM to 7 PM PKT.
Did not find your answer?
Send us a message and we will reply as soon as we can.
WhatsApp us: 0300 0000000Or email support@capshawls.store