What we exchange

• You received a wrong item (different product, size or colour from your order)
• The item is damaged or has a manufacturing defect

What we cannot exchange

• Change of mind, or slight colour difference caused by screen or lighting
• Items that were worn, washed, altered or damaged after delivery
• Requests made after the 7-day window

Message us

WhatsApp 0300 0000000 or email support@capshawls.store within 7 days of delivery.

Send proof

Your order number and clear photos or a short video showing the problem.

We review

Our team confirms the exchange, usually within 2 working days.

We replace

We arrange pickup or ask you to send the item back, then dispatch the replacement.

Conditions

• The item must be unused, unwashed and in its original condition.
• Photos or video of the issue are needed so we can check it properly.
• Exchange is subject to stock availability. If the same item is out of stock, we will offer another item or a refund of the amount paid.

Refunds

Since orders are Cash on Delivery, any approved refund is sent to your bank account or mobile wallet within 5 to 7 working days after we receive the returned item.