Information we collect

• Order details: your name, phone number, delivery address, city, and the items you order.
• Email address, if you provide it.
• Technical data: device type, browser, IP address and pages visited, collected through cookies and similar tools.

How we use it

• To process, confirm and deliver your order
• To contact you about your order by phone, SMS or WhatsApp
• To handle exchanges and customer support
• To improve our website and show relevant ads

Who we share it with

• Delivery and courier partners, only what is needed to deliver your parcel
• Shopify, which hosts our store and processes order data
• Advertising and analytics tools such as Meta (Facebook and Instagram), which may use cookies or pixels to measure ads and show you relevant ones
• Authorities, if required by law

We do not sell your personal information.

Cookies

We use cookies to keep your cart working and to understand how the site is used. You can turn cookies off in your browser settings, but some parts of the site may not work properly.

Data security

We take reasonable steps to protect your information, but no online system is completely secure.

Your choices

You can ask us to update or delete your personal information by emailing support@capshawls.store or messaging us on WhatsApp at 0300 0000000. We may need to keep some order records where required for accounting or legal reasons.

Changes

We may update this policy from time to time. The latest version will always be on this page.